365age Privacy Policy

365age ("we", "our", or "platform") operates a secure online gaming service for players in Bangladesh. This privacy policy ("policy") applies to all services provided through the website https://365age.cam.

By using our platform or registering an account, you are considered to have fully read and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies only to individuals aged 21 (twenty-one) years or older. We do not knowingly collect personal information from minors.

We collect information you voluntarily provide when opening an account on 365age. This includes:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• Username and password (stored in encrypted form)

When you visit our website, certain information is collected automatically. This includes:

• IP address and device type
• Browser name and version
• Pages visited and duration
• Referring website information
• Cookie and session data
• Transaction time and amount logs

As part of our security measures, we may verify your identity in certain circumstances. This process may require the following documents:

• National ID card (NID) or passport copy
• Proof of current address
• Proof of payment account ownership

This information is collected solely for the purpose of preventing fraud and ensuring secure transactions.

365age uses your collected information for the following purposes:

• Account creation, management, and verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Activating bonuses and promotional offers
• Maintaining gaming history and balance records
• Managing VIP membership and cashback benefits

To protect users' funds and information, we use your data for the following:

• Detecting and preventing suspicious transactions
• Identifying multiple accounts or misuse
• Preventing unauthorized access to accounts
• Ensuring legal and regulatory compliance

We use your contact information to:

• Provide 24/7 Bengali live chat support
• Send important account-related notifications
• Send transaction confirmations and receipts
• Share responsible gaming information

We will never send you marketing messages without your consent.

To ensure the highest security of your information at 365age, we use industry-standard technology:

• SSL (Secure Socket Layer) Encryption: All data transfers between your browser and our servers are encrypted
• Password Hashing: Your password is never stored directly; only an encrypted hash is kept
• Firewall Protection: Our servers are protected by advanced firewalls
• Regular Security Audits: Our systems are reviewed on a regular basis

We do not store your information longer than necessary. As a general rule:

• All information is retained while the account is active
• After an account is closed, certain information may be retained for a specified period in accordance with legal obligations
• Transaction records are retained long-term for financial audit purposes
• KYC documents are securely stored after verification

While we are committed to ensuring the highest security, in the event of an unexpected data breach we will:

• Promptly notify affected users
• Investigate the nature and extent of the breach
• Take every possible measure to resolve the issue
• Improve the system to prevent similar incidents in the future

365age does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared to complete transactions through bKash, Nagad, Rocket, or bank
• Game Software Providers: Gameplay data may be shared with providers such as PG Soft, Pragmatic Play, JILI, and Spribe
• Legal Authorities: Information may be provided in response to a lawful request from a court or government authority
• Fraud Prevention Services: To ensure platform security

As part of our commitment to privacy, 365age never:

• Sells your personal information to advertising or marketing companies
• Shares unnecessary information with third parties without your consent
• Retains information for longer than necessary
• Uses information for purposes unrelated to the service

Cookies are small text files stored on your device that help websites remember your preferences and session information. 365age uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security
• Functional Cookies: To remember your language and preferences
• Analytics Cookies: To review site performance (without personal identification)

You can control cookies from your browser settings. However, disabling essential cookies may prevent you from using certain features of the site.

As a 365age user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: You may request deletion of your information under certain conditions
• Right to Restrict Processing: You may request that the use of your information be limited in certain circumstances
• Right to Object: You may object to the use of your information for specific purposes

To exercise these rights, contact us at [email protected].

You may request to close your 365age account at any time. When closing an account:

• The process of withdrawing any remaining balance must be completed
• Active bonuses or promotions may be cancelled
• Certain information will be retained for a set period as required by law
• Self-exclusion is available under the responsible gaming policy

365age strictly provides services to individuals aged 21 (twenty-one) years or older. We:

• Do not knowingly collect information from any person under the age of 21
• Follow an age verification process at registration
• Immediately suspend an account if a user is suspected to be a minor
• In cases of age fraud, the account is cancelled and deposited funds are not refunded

If you believe a minor is using our services, please notify us at [email protected].

365age may update this privacy policy from time to time. For any important changes:

• The update date will be clearly noted on the website
• Registered users will be notified by email of important changes
• Continuing to use the site after changes means consent to the new policy

We recommend you review this page periodically to stay informed about the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available through the website
• Response Time: We try to respond to your request as quickly as possible

Our support team is able to answer all your questions in Bengali and will help resolve any issues regarding your privacy.