365age Terms and Conditions

1 General Introduction

These terms and conditions ("Terms") form a legally binding agreement between 365age ("Platform", "we", "us") and its members. By accessing the 365age.cam website, registering, or using any service, you confirm your full acceptance of these Terms.

If you disagree with any part of these Terms, please refrain from using our platform. 365age reserves the right to update these Terms at any time, and continued use of the platform after any change will be considered acceptance of the updated Terms.

2 Membership Eligibility

The following conditions must be met to use 365age services:

• You must be at least 21 years of age or older. This platform is for adults aged 21 and above only.
• You must reside in a jurisdiction where online gaming activities are legal.
• You must be of sound mind and capable of entering into a legal agreement on your own behalf.
• You may only have one account on 365age.
• You are playing on your own behalf — not on behalf of anyone else.

3 Registration Process

You must provide accurate and complete information at the time of registration. Providing false information will result in immediate account closure and the balance may be forfeited.

• A maximum of one account per user is permitted — multiple accounts are prohibited.
• It is your responsibility to keep your login credentials confidential.
• If you suspect unauthorized access, notify our support team immediately.
• Allowing third parties to use your account is strictly prohibited.

4 Identity Verification (KYC)

365age follows a KYC (Know Your Customer) process to verify user identities. The following documents may be requested where necessary:

• A copy of your National ID (NID) or passport.
• Proof of bank account or mobile banking details.
• Proof of current address (utility bill or bank statement).

Failure to provide documents or submission of incorrect documents may result in temporary account suspension.

5 Deposit Rules

365age supports the following payment methods: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit for each method: ৳100.
• Deposits must be made in the name of the registered account holder and from a registered payment method.
• Deposits through third parties are strictly prohibited.
• Successful deposits are generally credited to the account within a few minutes.

6 Withdrawal Rules

Important information regarding withdrawal request processing:

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 5–30 minutes.
• Withdrawals will only be made to the same method used for the deposit.
• Withdrawals may be delayed if the wagering requirement on an active bonus has not been met.
• Large withdrawals may be held until KYC verification is complete.
• 365age reserves the right to decline a withdrawal if fraud is suspected.

7 Welcome Bonus Policy

New members will receive a 200% welcome bonus on their first deposit, up to ৳20,000.

• Example 1: Deposit ৳1,000 and receive ৳2,000 bonus — total balance ৳3,000.
• Example 2: Deposit ৳22,000 and receive a maximum bonus of ৳20,000 — total balance ৳42,000.
• A 15x wagering requirement (bonus amount × 15) must be completed before the bonus can be withdrawn.
• The welcome bonus applies once only and on the first deposit only.
• Withdrawal restrictions may apply while a bonus is active.

8 General Bonus Terms

The following general terms apply to all bonuses and promotional offers:

• Bonuses may only be used for placing bets on eligible games.
• Taking advantage of bonuses through multiple accounts is prohibited.
• 365age reserves the right to modify, suspend or cancel any bonus offer at any time.
• Bonuses may be forfeited if unusual betting patterns are detected.
• Bonus balance cannot be transferred to another account.

9 Fair Play Guarantee

365age is committed to ensuring fair play. All our games are operated by trusted game providers and run using Random Number Generator (RNG) technology.

• Game outcomes are entirely random and not predetermined.
• No game outcome can be artificially controlled.
• If a bet is cancelled due to a technical error, the stake will be refunded.

10 Betting Rules

Each game may have its own betting limits. General rules:

• The minimum and maximum bet amount for each game will be displayed in the game lobby.
• If an active bonus is in place, a separate maximum bet limit may apply.
• In live casino games, the dealer's decision is final.
• For incomplete games due to network interruption, action will be taken based on server logs.

11 Strictly Prohibited Activities

The following activities are completely prohibited and will result in immediate account closure and forfeiture of funds:

• Opening or operating multiple accounts.
• Abuse of the bonus system, arbitrage betting or bonus hunting.
• Using automated software, bots or scripts to play games.
• Colluding with other players to gain an unfair advantage.
• Money laundering or any illegal financial activity.
• Exploiting technical vulnerabilities of the platform or hacking.
• Operating an account with false or fraudulent information.

12 Personal Data Management

The personal information you provide is protected using SSL encryption technology. For more details on how your data is used, please read our Privacy Policy.

• Your information will never be sold to third parties.
• Your data may be used to improve services and for verification purposes.
• Information may be shared with relevant authorities where legally required.
• You may request an update to your information at any time.

13 Cookies and Tracking

Our platform uses cookies and similar technologies to improve service quality. By continuing to use the site, you consent to the use of cookies. You can manage cookies through your browser settings, though some services may become limited as a result.

14 Responsible Gaming Policy

365age believes in responsible gaming. We want our members to see gaming as a form of entertainment, not a way to earn money.

• We provide members with the option to set personal deposit limits.
• A self-exclusion option is available on all accounts.
• If you notice signs of gaming addiction, please seek professional help.
• Only those aged 21 or above may use our services.

For more information on responsible gaming, visit our Responsible Gaming page.

15 Disclaimer of Liability

365age is not liable for any losses arising from the following circumstances:

• Losses caused by internet disruption or network issues.
• Losses caused by unauthorized third-party access to an account.
• Disruptions caused by technical errors or server downtime.
• Losses caused by malware or security vulnerabilities on the user's own device.
• Service suspension due to instructions from government or regulatory authorities.

16 Service Interruptions & Maintenance

365age reserves the right to temporarily suspend the service for maintenance or improvements without prior notice. We are not responsible for any loss or inconvenience caused by such interruptions. We make every effort to keep the platform running at all times.

17 Reasons for Account Suspension

365age may suspend an account temporarily or permanently in the following circumstances:

• Violation of any provision of these terms and conditions.
• Evidence of fraud or suspicious activity.
• Failure to complete KYC verification.
• No activity on the account for an extended period of time.
• Self-exclusion at the user's own request.

18 Inactive Account Policy

An account will be considered inactive if there has been no login or financial activity for 12 months or more. A maintenance fee may apply to such accounts. Contact the support team to reactivate an inactive account.

19 Complaint Submission Process

Any disputes or complaints will be resolved through the following process:

• First, notify our support team via 24/7 live chat.
• Send a detailed complaint by email to [email protected].
• After a complaint is received, it will be investigated within a reasonable time.
• Keep all relevant information and evidence during the investigation.

20 Right to Amend Terms & Conditions

365age reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified as early as possible of any significant changes.

• Continued use of the platform after updated terms and conditions are published will be considered acceptance of the new terms.
• The latest version of the terms and conditions will always be available on this page.
• If a member does not accept the new terms, they will be given the opportunity to close their account and withdraw their balance.

21 Governing Law & Jurisdiction

The applicable law governing the interpretation and enforcement of these terms and conditions, and any dispute arising under this agreement, will be settled in the appropriate court. Members are responsible for ensuring they are aware of the laws of their own country before using this service.

22 Contact & Support

If you have any questions or comments about these terms and conditions, please contact us:

• Support in Bengali is available via 24/7 live chat.
• Email: [email protected]
• For more information, visit the FAQ page.